Frequently Asked Questions
Hotel Reservations and Bookings
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Our standard check-in time is 3:00 PM, and check-out time is 10:30 AM.
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No, online check-in is not available. However, we offer pre-check-in services. You'll receive an email the day prior to arrival to confirm your attendance and details, saving you time when you check in properly at the reception desk.
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Early check-in is subject to availability, allowing you to check-in at 12 noon at a charge of £35. Please contact our reservations team to request an early check-in.
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Late check-out is subject to availability, allowing you to check-out an 12 noon and incurring a charge of £25. Please contact our reservations team to request a late check-out.
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Typically, you should receive a booking confirmation within a couple of minutes of making a reservation. If more than 30 minutes have passed and you haven't received it, we recommend checking your junk email folder. If you still haven't received the confirmation, please don't hesitate to contact our reservations team.
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To make a special request for your stay please feel free to contact our reservations team.
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You can update your reservation details or preferences by contacting our reservations team directly or by accessing your booking by your confimation email if you booked through our website.
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Please inform our reception desk staff immediately if you encounter any issues during your stay. We are committed to resolving any concerns promptly to ensure you have a comfortable experience.
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Please contact our reservations team if you booked directly with us. If you booked through a third-party booking agent, such as Booking.com or Expedia, please contact your booking agent for cancellation assistance.
Hotel Amenities and Facilities
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Yes, we have ample on-site parking, located a short drive through South Cave from the A63.
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Parking is free for all guests, inclusive of hotel residents, health club members, golf club members, and attendees of meetings, conferences, or celebrations.
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Yes, our on-site Health Club features gym, swimming, and spa-pool facilities. For guests on Room Only rates, access to the Health Club can be added for £12 per room (£14 from 1st January 2026). If your rate includes breakfast, access to the Health Club is complimentary. For clarification on your rate entitlements, please feel free to contact our reservations team.
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To utilise the golf course, we kindly ask you to reach out to our golf admin team or visit the golf pro shop to book tee slots, subject to weather conditions.
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Yes, our on-site spa operates independently from the hotel. For detailed information about The Castle Spa, kindly visit their website.
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Our on-site spa operates independently from the hotel. For detailed information about The Castle Spa, kindly visit their website.
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Day-use bookings vary depending on the facility.
For our Health Club facilities, hotel guests can add Health Club access onto their booking upon arrival if it's not already included in their package. However, for non-guests, access to the Health Club is available only with a guest pass while visiting with a member of the Health Club.
For golf, both hotel guests and non-guests may book tee slots on the day, subject to availability and weather conditions.
For our spa facilities, please contact The Castle Spa directly for their day-to-day availability and any specific requirements.
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None of our hotel rooms are equipped with fridges. If you require items to be refrigerated, please see our front desk team.
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Yes, all of our rooms are equipped with hairdryers for your convenience.
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Only a select few internal-facing rooms are equipped with air conditioning. If you require this amenity, please reach out to our reservations team for assistance.
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Yes, we have 8 family rooms available, each accommodating up to 2 adults and 2 children. Please don't hesitate to contact our reservations team if you require one of these family rooms.
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Yes, we have one pair of interconnecting rooms available, with each room accommodating up to 3 guests. If you require these interconnecting rooms, please contact our reservations team for assistance.
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We provide travel cots at a rate of £10 per cot per night.
High chairs are available complimentary in our restaurants.
We do not offer strollers as part of our guest amenities.
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Yes, complimentary WiFi is accessible in all areas of the hotel.
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Simply select "Cave Castle Guests" from the list of available WiFi networks on your device. No password is required.
Hotel Policies and Procedures
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Our cancellation policy varies depending on the type of reservation and the rate selected. Please refer to your booking confirmation or contact our reservations team for more information.
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Yes, we are a pet-friendly hotel. There is an additional charge of £25 per dog. We have a limited number of pet-friendly rooms, so please inform us in advance if you plan to bring your pet.
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Our pet policy includes a charge of £25 per night, per pet.
We will allocate a pet-friendly room for your stay; however, if pet-friendly rooms are unavailable, we regret to inform you that we cannot permit your stay.
Pets are not permitted in The Windsor Restaurant or Health Club; however, you are welcome to dine with your pet in The Courtyard Bistro or the outdoor seating area at The Clubhouse Restaurant. If you opt to have breakfast with your pet, you will be seated in The Courtyard Bistro.
Please note that any damages caused will be charged accordingly at the discretion of the on-duty manager.
For full details please read our Pet Policy.
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We typically consider children to be between the ages of 2 and 16 years old. Children younger than 2 years old are considered as infants, and may stay free of charge in existing bedding, while children older than 16 years old are considered adults for rate and booking purposes.
Additional charges may apply for extra bedding or amenities requested for children.
Children must be accompanied by an adult at all times, especially in public areas and while using hotel facilities.
Certain facilities and services may have age restrictions or specific guidelines for children's usage. Please enquire with our staff for more information on child swimming guidelines please see The Health Club.
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We typically consider children to be between the ages of 2 and 16 years old. Children younger than 2 years old are considered infants, while children older than 16 years old are considered adults for rate and booking purposes.
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No, we are a smoke-free hotel. Smoking, including e-cigarettes, is strictly prohibited in all indoor areas. Designated outdoor smoking areas are available.
Special Offers and Additional Services
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Yes, we have a dedicated weddings team to assist you with planning your special day. Please visit our Weddings page for more information on our packages and services.
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Yes, we offer gift cards that can be purchased at the hotel reception desk. They make perfect gifts for special occasions or as a token of appreciation.
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To redeem a gift card for a reservation, simply provide the gift card details when making your reservation over the phone, or at the hotel reception desk. The value of the gift card will be applied towards your stay.
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For our up-to-date list of special offers, please visit our Offers page on our website.
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To use your promo code, please follow these steps:
Navigate to our direct booking manager by clicking "Book Now" on our website's navigation bar.
Input your promo code in the designated “Promo Code” box.
Select your desired date.
Complete your booking process.
For further assistance or if you encounter any issues, please don't hesitate to contact our reservations team. They will be more than happy to assist you.
General Information
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You can contact the hotel by filling out our online enquiry form on our homepage or calling us directly at 01430 422 245.
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To make a restaurant reservation, please contact our hotel reservations team directly. Additionally, you can enquire about making a reservation upon check-in.
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We accept major credit cards, including Visa, MasterCard, and American Express. Cash payments are also accepted, along with contactless payment options such as Apple Pay and Google Pay.
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No, the hotel cannot make transportation arrangements on your behalf. However, we recommend using the following local services:
For larger vehicles, up to 8 passengers:
For coaches or minibuses, from 16 to 85 passengers:
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Typically we post our available job openings on Indeed. If you're interested in joining our team, we encourage you to keep an eye on our postings there.
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To submit your job application, please visit our company profile on Indeed and apply for any available job openings that match your skills and qualifications.
Contact us
Couldn’t find the answer to your question? Reach out to a member of our team!
Please call us on 01430 422245 or fill out the enquiry form below.