Privacy Policy

Privacy Policy

Cave Castle Hotel is committed to protecting your privacy and handling your personal data securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you make a booking or interact with us.

1. Information We Collect

When you make a booking or enquiry, we may collect the following personal information:

  • Name

  • Contact details (including email address and telephone number)

  • Payment and billing information

  • Booking details, including stay preferences and special requests

  • Information you provide when contacting us directly

2. How We Use Your Information

We use your personal data to:

  • Process and manage your booking

  • Communicate with you about your reservation

  • Provide services related to your stay

  • Handle payments and prevent fraudulent transactions

  • Meet legal and regulatory obligations

Where you have given consent, we may also use your contact details to send you marketing communications about offers, events, and updates from Cave Castle Hotel. You may opt out of these communications at any time.

3. Legal Basis for Processing

We process your personal data on the following bases:

  • To perform our contract with you (e.g. managing your booking)

  • To comply with legal obligations

  • For legitimate business interests (such as improving our services and managing operations)

  • With your consent, where applicable (such as marketing communications)

4. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third-party providers where necessary to deliver our services, including:

  • Payment processing providers

  • Booking and reservation systems

  • IT and email service providers

All third parties are required to handle your data securely and only for the purpose of providing services to the hotel.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

While we take all reasonable steps to protect your information, no system can be guaranteed as completely secure.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, tax, and accounting requirements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details below.

8. Marketing Communications

You may receive marketing communications from us if you have opted in or where permitted by law.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Cave Castle Hotel
Church Hill, South Cave, HU15 2EU
Email: info@cavecastlehotel.com
Phone: 01430 422245

Last updated: July 2026